Imagine this. A customer places an order for their favorite biryani. They’re hungry, it’s been a long day, and they’re eagerly waiting for that first bite. But when the order arrives, it’s cold, the packaging is messy, and one item is missing.
Even if the delivery wasn’t your fault, guess who gets blamed? The restaurant.
In today’s fast-moving, convenience-first world, the delivery experience is just as important as the food itself. For restaurant owners and home chefs alike, mastering this experience is no longer optional—it’s essential to stay competitive and retain loyal customers.
So what exactly do customers expect when they order food online—and how can listing your restaurant with foodpanda help you meet (and exceed) these expectations?
Let’s dig in.
Why a Great Delivery Experience Matters
More than 80% of customers say they’ll blame the restaurant, not the delivery provider, if an order goes wrong. That means your brand reputation is at stake with every single delivery.
Customers aren’t just ordering food—they’re ordering convenience, reliability, and trust. A sloppy order can easily turn into a bad review. But a great experience? That can win you a loyal customer for life.
Start Here: Get Listed with foodpanda
Before diving into menus or packaging, let’s talk about the most important step to attract more customers and boost orders: getting listed on foodpanda.
Here’s why foodpanda should be your first move:
>Massive Reach: foodpanda operates in over 400 cities across 11 Asian markets. Listing with foodpanda puts your restaurant in front of millions of potential customers.
>Built-in Technology: From real-time tracking to smart recommendations, foodpanda offers a seamless digital experience that builds trust and encourages repeat orders.
>Marketing Boost: foodpanda runs ongoing marketing and discount campaigns, giving your restaurant a competitive edge without extra effort.
>Self-signup Portal (SSU): Signing up is quick and simple through foodpanda’s vendor portal—whether you’re a well-established eatery or a passionate home chef ready to scale.
If you want to increase your visibility, get more orders, and focus on what you do best—cooking delicious food—start with a foodpanda listing.
Menu That Delivers (Literally)
Not all dishes travel well. The first step in offering a great delivery experience is curating a menu specifically for delivery:
>Choose items that stay fresh and hold up during transport
>Avoid overly delicate dishes that can get soggy or spoil quickly
>Highlight popular delivery-friendly items as “Top Picks”
>Update your online menu frequently to reflect available stock
Listing your optimized menu on foodpanda also ensures it’s easy to manage and update across devices.
Packaging is More Than Just a Box
Yes, packaging protects the food. But it also tells a story about your brand.
Consider this:
>Use packaging that keeps food warm, fresh, and spill-proof
>Add your restaurant’s logo or a small brand element (like a sticker or tagline)
>Go eco-friendly to appeal to today’s environmentally conscious customer
With foodpanda, restaurants can choose delivery options that align with their standards—ensuring your food arrives exactly how it’s meant to.
Deliver On Time, Every Time
Speed is non-negotiable. In fact, 60% of customers say fast delivery is their top priority.
When you partner with foodpanda, you benefit from:
>Access to a wide delivery fleet
>Optimized delivery routes
>Real-time tracking for both you and your customers
This means faster deliveries, happy customers, and better reviews.
Personal Touches Make All the Difference
In a world of automation, a small gesture can go a long way.
>Include a handwritten thank you note
>Offer exclusive delivery discounts
>Surprise loyal customers with a free dessert or drink
>Ask for feedback and reviews in a friendly way
These small touches, when combined with foodpanda’s promotional tools, help create brand loyalty and turn one-time buyers into repeat customers.
How foodpanda Helps You Attract More Customers
Let’s make it simple.
You want more orders. foodpanda brings you more visibility.
Here’s how:
>Featured Listings: Get placed at the top of search results and promotions
>Integrated Campaigns: Participate in platform-wide events (like food festivals or holidays)
>Smart Recommendations: Your restaurant gets shown to users based on their preferences
>Social Media & Google Ads: foodpanda’s marketing team promotes top-performing restaurants across platforms
Being listed on foodpanda is like getting your restaurant a prime location on a digital high street. The footfall is already there—you just have to show up.
Final Thoughts
Great delivery is more than just food in a box. It’s about:
>Building trust
>Delivering consistently
>Showing your brand personality
>And most importantly, being where your customers are
And your customers?
They’re on foodpanda.
So if you’re a restaurant owner or home chef looking to grow your business, don’t wait.
Start your journey with foodpanda today.
FAQs
1/ How do I get my restaurant listed on foodpanda?
You can easily sign up through the foodpanda vendor portal (SSU). Just fill out your details, upload your menu, and get started.
2/ Does foodpanda promote my restaurant once I’m listed?
Yes! foodpanda runs marketing campaigns and offers visibility boosts to help your restaurant reach more customers.
3/ What kind of food sells best on foodpanda?
Popular comfort foods, fast-prep meals, and dishes that travel well tend to perform best. foodpanda also shares insights to help optimize your menu.
4/ How does foodpanda ensure food is delivered on time?
With a wide fleet and smart routing, foodpanda minimizes delays and offers real-time tracking to ensure fast and reliable deliveries.
5/ Can small or home-based food businesses join foodpanda?
Absolutely. foodpanda welcomes home chefs and small businesses and provides all the tools needed to scale your food delivery business.
