You Asked, We Answered!
We know that signing up for a new platform comes with a lot of questions, and we’re here to help! Whether you’re wondering about how deliveries work, what kind of support you’ll get, or how to make the most of your foodpanda partnership, we’ve got the answers.
Getting started with foodpanda is an exciting opportunity for restaurants in Singapore looking to expand their reach and serve more customers. Whether you’re new to online food delivery or exploring how foodpanda can help your business grow, we’ve got you covered!
To make things easier, we’ve put together this guide with answers to the most frequently asked questions about partnering with foodpanda.
1/ How long does it take to become a partner with foodpanda?
Signing up with foodpanda Singapore is quick and simple. After registering through our vendor self-signup portal, the approval process is usually completed within a few days. Our team will support you throughout the onboarding process, ensuring that your restaurant is ready to take orders in no time.
2/ How does pricing work with foodpanda?
foodpanda operates on a commission-based pricing model. A small percentage of each order goes towards maintaining a seamless food delivery experience, including rider compensation, cashless payment processing, marketing, and customer support. The commission rate depends on factors like location and cuisine type. However, with foodpanda’s broad customer base and marketing support, your restaurant can see an increase in orders that help offset these costs.
3/ Who handles each delivery?
foodpanda manages the entire delivery process for you. Once an order is placed, our dedicated delivery heroes take over, ensuring food reaches your customers quickly and efficiently. They are trained to provide timely deliveries and excellent customer service.
4/ What is the delivery radius for foodpanda Singapore?
The delivery radius depends on your restaurant’s location. It is typically set to ensure a 15-minute delivery time, covering a 2 to 3 km radius from your restaurant. This helps maintain food quality and efficient service.
5/ What tools do restaurant partners receive from foodpanda?
When you partner with foodpanda Singapore, you get access to a variety of useful tools to help grow your business. These tools include:
1/ Restaurant Dashboard: A user-friendly tool that allows you to track orders, monitor sales, and manage your menu in real-time.
2/ Customer Insights: Gain valuable data about customer preferences, enabling you to tailor your offerings to meet their needs.
3/ Promotions & Marketing Tools: Easily create and manage special offers and promotions to drive more sales and attract new customers.
4/ Analytics: Detailed reports that help you understand your restaurant’s performance and improve your overall service.
Watch now to learn how your restaurant can reach new levels of success with foodpanda:
6/ How does listing with foodpanda help attract more customers?
By listing your restaurant on foodpanda, you gain access to a massive customer base across Singapore. Foodpanda also provides marketing tools to help grow your business, including:
Pandaclicks Advertising – Increase your restaurant’s visibility.
Discounts & Promotions – Attract more customers with exclusive deals.
Additionally, foodpanda offers powerful marketing tools to help you grow:
–Marketing: Boost your brand visibility with pandaclicks
–Marketing: Get more orders with Discounts
These features, along with platform promotions and support, can help increase sales, improve customer loyalty, and grow your business.
7/ Can I pick up my food order from foodpanda?
Yes, foodpanda Singapore offers a Pick-Up option at select locations. This allows customers to order ahead and collect their meals without delivery fees. Pick-Up orders often come with exclusive discounts, making it a cost-effective option for customers.
8/ Are foodpanda delivery services the same across Singapore?
While foodpanda aims for consistency, delivery services may vary depending on your location, customer demand, and rider availability. In busier areas, delivery times are usually faster, whereas in less central locations, they may take slightly longer.
9/ Can I offer late-night delivery with foodpanda?
Yes! Many restaurants in Singapore extend their hours for late-night foodpanda deliveries. You can set your restaurant’s availability to match peak demand times, including late-night orders.
10/ Why is foodpanda a great choice for delivery riders in Singapore?
foodpanda provides flexibility, competitive pay, and a reliable network for delivery partners. Riders can work on their schedules and earn based on demand, especially in high-traffic areas like Orchard Road, Marina Bay, and CBD districts.
Interested? Visit foodpanda.sg/rider-signup.
11/ How do I download the foodpanda partner app for my restaurant?
Once you sign up and get approved, you can download the foodpanda partner app from the Google Play Store or Apple App Store. This app helps you manage orders, track deliveries, and update your menu easily.
12/ Can restaurant owners register foodpanda riders?
No, foodpanda manages rider recruitment and logistics. However, if you or someone you know is interested in becoming a foodpanda rider in Singapore, they can sign up through the foodpanda website.
Interested? Visit foodpanda.ph/rider-signup.
13/ How do I manage foodpanda orders online?
You can manage all food orders through the foodpanda Merchant Dashboard, where you can:
Track incoming orders.
Monitor deliveries in real-time.
Update your menu and pricing.
Access performance analytics.
New to foodpanda? Here are 3 useful tips to set you up for success!
14/ How can customers download the foodpanda app?
Customers can download the foodpanda app for free from the Google Play Store or Apple App Store. The app allows them to browse menus, place orders, and track deliveries for a seamless experience.
15/ How does foodpanda’s delivery process work?
Once a customer places an order through the app, your restaurant receives the order via the Merchant App. A delivery rider is then assigned to pick up and deliver the food to the customer’s location.
16/ How do I ensure foodpanda has riders in my area?
Foodpanda operates in all major areas of Singapore, including:
Central Business District (CBD)
Marina Bay
Orchard Road
Bugis
Jurong
Tampines
If your restaurant is located within an active delivery zone, foodpanda’s system will automatically assign riders to your orders.
17/ What is foodpanda’s customer support number in Singapore?
For assistance, you can contact foodpanda Singapore’s support team via the Help Center in the foodpanda app or on the website. Our team is available to help with any questions related to orders, deliveries, or restaurant support.
Ready to Get Started?
Partnering with foodpanda is easy, and we’re here to guide you every step of the way. If you’re ready to reach more customers and grow your business, sign up today!
